What We Provide
Comprehensive Medical Assistance
When illness or injury strikes far from home, our coordinated services work together to get you back safely — guided by clinical expertise and human compassion.
24/7 SOS Centre
Fully trained Assistance Co-ordinators available around the clock, 365 days a year, with specialist doctor back-up.
Private Road Ambulance
Coordinated private road ambulance services for safe and timely ground transportation.
Private Air Ambulance
Dedicated air ambulance services for critical or long-distance medical evacuations.
Medical Escorts
Doctors, specialist nurses, and flight paramedics providing bedside-to-bedside care worldwide.
Worldwide Stretcher Flights
Stretcher provisions on scheduled commercial flights, coordinated globally.
Trauma Counselling
Compassionate trauma counselling services to support emotional recovery following medical emergencies.
Medical Legal Experts
In-house medical legal expertise and advice to guide members through complex situations.
Disaster Response
Private disaster response experts and coordinated services when the unexpected happens.
Patient Management
Specialist management and clinical oversight of patients by medical professionals worldwide.
Repatriation Services
Dignified management and return of deceased, handled with care and sensitivity.
How It Works
Membership-Based Medical Assistance
Throughout every step, our focus remains on dignity, clarity, and compassionate support.
Become a Member
Join Med Assist through one of our simple membership plans. Choose individual, family, or senior cover.
Contact Us When You Need Help
If illness or injury occurs while travelling more than 50 miles from home, contact our 24/7 SOS Centre immediately.
Clinical Assessment & Coordination
Our specialist team reviews your situation and coordinates appropriate medical and practical support.
Supported Return Home
When clinically appropriate, we arrange your safe return home — bedside to bedside, with dignity and care.
A Clear Difference
Membership Programme — Not Insurance
Traditional travel insurance is designed around policies, exclusions, and claims processes. MedAssist247 is designed around people.
Traditional Travel Insurance
- Complex exclusions and fine print
- Claims declined at your most vulnerable
- Post-event disputes and delays
- Decisions based on policy wording
MedAssist247 Membership
- No exclusions, no fine print
- Help offered with dignity when needed most
- Faster, more decisive assistance
- Decisions guided by clinical appropriateness
We do not replace insurance — we provide something different: help without hesitation. Some members choose to hold insurance separately, but Med Assist operates independently of insurance products.
Inclusive by Design
Who We Serve
Our guiding principle is simple: no one should be left without help when they are far from home.
Individuals & Seniors
Solo travellers and elderly adventurers who want the peace of mind that help is always at hand.
Families & Companions
Protect your loved ones — from children to grandparents — under one coordinated membership.
Corporate & High-Risk Travel
Employers and organisations can cover their people with comprehensive medical assistance services.
Anyone Far From Home
Whether travelling for leisure, work, or necessity — if you need help, we help. No exceptions.
About Med Assist
Why Getting Home Matters
Healing involves more than clinical treatment alone. Being close to family, familiar surroundings, and trusted medical professionals often supports both physical recovery and emotional wellbeing.
At Med Assist, we recognise the inherent value of bringing people home — believing that restoring connection, dignity, and peace of mind is an essential part of care.
Guided by compassion | Grounded in clinical care | Open to all
Compassion Without Conditions
We believe care should be guided by conscience as well as competence.
Respect for Human Dignity
Every member is treated with the respect and sensitivity they deserve.
Clear, Honest Communication
No fine print, no jargon — just straightforward guidance when it matters.
Practical Help When It Matters
Real-world support at the moment of need, not bureaucratic processes.
Membership Plans
Choose Your Protection
Simple, transparent membership. No hidden exclusions. No claims process. Just coordinated medical assistance when you need it most.
Individual
Peace of mind when you are away from home. For regular travellers who value preparedness.
- 24/7 medical assistance coordination
- Hospital liaison & communication
- Medical transport assessment
- Return home coordination
- Family communication support
Family
Protection for the people who matter most. Covers 2 adults + up to 2 children.
- Everything in Individual
- Coverage for immediate family
- Coordinated family assistance
- Multi-member support
- Family liaison services
Gap Year
Travel the world with confidence. Designed for extended international travel.
Ages 18-30
- 24/7 worldwide coordination
- International hospital liaison
- Multi-country coverage
- Return home coordination
- Family communication support
Golden Years
Freedom to travel with confidence. Enhanced support for mature travellers.
Ages 60+
- 24/7 medical coordination
- Enhanced clinical oversight
- Hospital liaison support
- Return home coordination
- Family communication
VIP / Executive
Premium assistance for those who expect the highest level of support and discretion.
- Priority case handling
- Dedicated coordination
- Enhanced communication
- Specialised transport
- International support
Global Traveller VIP Family
Premium global family assistance with enhanced support, rescue coordination, and specialist access.
- 24/7 global assistance centre
- Medical co-ordination and rescue
- Air ambulance if medically required
- Specialist medical advice
Corporate
Protecting your most valuable asset — your people. Solutions for organisations.
- Employee travel assistance
- Account-level coordination
- Policy-aligned support
- Custom implementation
- Commercial terms
UK Private Ambulance
Add-OnRapid private ambulance assistance when you need safe, reliable transport in the UK.
- Private ambulance coordination
- Professional transport providers
- Non-emergency transport
- Family support
- 24/7 assistance line
MedAssist247 is a medical assistance membership programme, not insurance. Membership provides access to assistance services and coordination.
“When we arrived at the hospital back home, everything was already arranged. The surgeon was waiting. A nurse asked how we managed it all so quickly — I simply told her we had Med Assist.”
MedAssist247 Member
Medical repatriation from Southern Europe
Frequently Asked Questions
Got Questions?
Clear, honest answers about how Med Assist works.
Still have questions? We are here to help.
Contact UsGeneral Enquiries
For non-urgent questions about membership, service scope, or onboarding.